“As you might expect from an organisation which places great priority on helping staff to deliver the best possible service, we have considerable experience in identifying appropriate training needs.

“It is a two-way process, taking full account of the individual’s aspirations, career plans etc. It also includes identifying the best ways of providing such training and I am pleased to say our working relationship with ITEC is first class.

“The proof of the pudding is the enhanced knowledge of staff when they are back at their desks, which impacts on service to the customer, job satisfaction and confidence. The feedback we receive from learners about their ITEC experience also confirms our choice of provider.”

“Matt has made a big effort to understand our business and get to know our learners so he can engage with them individually on just the right level. I really feel we have received a service that has been tailored to suit the specific needs of both the business and the learners.”

BTP have collected feedback from their employees about their training. Comments include: “I enjoy the extra study work and of course I am looking to gain additional skills and recognised qualifications.

“I have lacked confidence in my ability at times but this has improved considerably since I started my NVQ because I am able to identify my strengths and weaknesses and take positive steps to improve.” 

“It allows me to actively demonstrate the relevant skills required to carry out my role. If all CRC Team Managers complete their NVQ then it provides evidence of an enhanced level of consistency and understanding. ITEC have been very supportive and helpful.”

“I see an NVQ as a way of developing my skills further and an ideal way to learn whilst working. I’ve completed a level 2 and 3, so level 4 was a natural progression for me. Matt has been great support. I’m certain our new assessor will be equally as supportive and continue to reflect the very high standard we have come to expect from ITEC.”