ITEC Training Solutions Ltd

Customer Care

ITEC Customer Care programmes provide key, relevant skills to enhance the competence, confidence and knowledge of individuals directly involved in the customer interface in a variety of occupational sectors.

Our Customer Care programmes include:

NVQ Level 2 and 3 in Call Handling
NVQ Level 1, 2 and 3 programmes in Customer Service

NVQ Levels vary depending on job role and experience:

Level 2 will benefit employees dealing with internal and external customers
Level 3 is appropriate for employees with greater personal and general responsibility and those more directly involved in solving queries and problem

“NVQ’s are delivered by experienced ITEC assessors in the candidate’s workplace at times agreed with the employee and employer”

029 2066 3800

029
2066 3800